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1. Can I have a sample of to check?
Sure,we can send you the samples for free,but you need to pay the freight,we can return it to you when the order is confirmed.
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2. Can I add to an existing order?
You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you can't add items to the same order. If you want to buy more items, please place a new order.
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3. How can I get more details about products on this website?
For more information on any products featured on this website (how to set up, what the product is made from, compatibility, after-sales service, warranties and so on), please contact us.
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4. How can I check the latest prices?
We've always got special offers for you. With so many great deals, you could find that lots of products are cheaper than you thought!
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5. When will my order be delivered?
You'll see the estimated delivery lead time on the PI. For regular items, usually deliver within 30 days. For special items, normally 40-50 days. We will update this daily to let you know the latest situation by mail.
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6. How do I know if my order has been received?
When we get your order by mail or fax, we will sign back the PI to you by mail or fax. We'll also email you to confirm we have your order.
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7. What is your product warranty period?
We provide 1‑3 years warranty for different product series.
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8. What does the warranty cover?
Warranty covers manufacturing defects, excludes man‑made damage.
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9. How to handle defective goods?
Please provide photos/videos, we will offer replacement or solution.
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10. What payment terms do you accept?
T/T, L/C at sight are our main payment terms.
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11. Can you offer wholesale price?
Competitive wholesale price offered based on your order volume.
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12. Is the price including tax and freight?
Quotation is EXW by default, freight & tax excluded.
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13. Which shipping ways are available?
Sea freight, air freight and express courier are optional.
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14. How long is transit time?
Transit time depends on destination and shipping method.
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15. Do you handle customs clearance?
Buyer takes charge of destination customs clearance and duties.
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16. Can we customize logo and packaging?
OEM & ODM are supported for logo, packing and dimension.
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17. Can you develop new items according to our drawing?
Yes, we can develop new products based on your drawings or samples.
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18. Do you have relevant product certificates?
Relevant test reports and certificates can be provided upon request.
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19. Are you manufacturer or trading company?
We are a professional manufacturer with 13‑year in‑depth experience in hardware industry. With solid strength, we deliver best‑fit one‑stop hardware solutions for you.
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20. What is your production lead time?
Normally 30‑45 working days based on order quantity.